Support

On-going support is by far the most critical piece to a successful and profitable system implementation. We go the extra mile to make sure that our customers get up and running quickly and continue to enjoy the benefits that FoodConnex brings.

But when questions or problems do arise, you have direct access to the industry's most highly-skilled customer support staff, who is dedicated to your business success.

Our customers are satisfied because they have the security and convenience of a team of experts ready to tackle any situation that may arise. We feel unique in this area because our customers tell us we are. That's what continues to set us apart from other software providers.

	A real human being to answer your FoodConnex questions.
	A fully-integrated, Web-based interface into our internal support system provides e-mail driven responses to your questions or system related issues.
	Integrated Web-based documentation for self help
	An email-based dialog system where FoodConnex customers can talk to each other to share information.

Our support system comes with:

• Guaranteed response times
• Support personnel with extensive food distribution operations experience
• Sensitivity to the criticality of "getting your trucks out" and providing immediate, no-questions-asked, response
• Various levels of support tailored to your business requirements
• Annual software upgrades to keep your software current
• Total 24x7 protection (optional)
• Access to executive management for critical concerns