Glen Echo Fine Foods - Food Connex Cloud Success Story

"For the company to grow we needed to be able to shift responsibility to a larger number of people" - Robert Santen

The concern Robert identified when he talked with us recently is a common one.  Hands-on owners that have grown their business are often reluctant to stop managing transactions and start managing people and processes.  Double check yourself and see if you're imposing this growth cap on your company.
Do you (the owner):

• Review every order looking for missed items or unusual items being ordered
• Check each completed pick slip to look for catch weight errors or mis-counts
• Touch every invoice to assign pricing or look for pricing errors

Robert has restructured Glen Echo Fine Foods and implemented Food Connex Cloud Order Entry and Inventory Management system so they're now managing the people and processes not each individual transaction.

"With Food Connex Cloud we are able to process orders in a better way.  We have better insight into our sales and ordering systems. We can assign responsibilities to those who should have them rather than executing at a management level.

Salesperson used to call in an order, someone in the office would write down the order, then put in our old system, then print out pick ticket, then take it to the pickers, then it was picked, the pickers fill out the ticket, then takes goes back to the office person, and finally went to the owner for review.

Now the salesperson enters the order themselves, it goes straight to the pickers, they fill the order and the first time the office has to see it, it is already a completed invoice that the Food Connex Cloud has checked for errors. 

We've grown 9.4% year over year and have had some months with a 20% increase and we've not needed to add more personnel.  We expect to be able to maintain current office staff levels and see about 30% total growth.

There have been a few errors where an order has been mis-entered by a salesperson but it's a matter of changing to a new way of doing things. Fortunately each person is now responsible for their own piece of work and we've eliminated the confusion that often ensued because responsibility wasn't clear."

Robert has uncapped the potential for Glen Echo Fine Foods to grow within his market by restructuring from transaction management to managing the people and processes of his company.  They have created an additional 30% growth capacity within the company.

 

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